Shipments and returns
Your pack shipment
Orders are shipped and delivered through postal service or international courier companies. Kits are usually delivered through international courier companies whereas smaller orders are delivered through postal service.
Do you ship internationally?
Yes, we ship worldwide, for free in all of our kits. Notice that we are not responsible for international customs, duties, or paper work.
How quickly will my order arrive?
Packages are generally dispatched within 24 hours after receipt of payment. We will only accept shipments to a valid street address. Deliveries to P.O. boxes are done through standard shipping only.
Our kits are generally dispatched within 1 working day after receipt of payment and are usually shipped via courier companies with tracking and drop-off with signature. Whichever shipment choice you make, we will provide you with a link to track your package online.
If you choose priority tracked shipping:
Delivery takes between 1 and 14 working days, worldwide. Working days do not include weekends or public holidays. During busy season (such as Black Friday, Cyber Monday, Christmas, etc.), deliveries may take a day or two longer. We do not deliver to P.O. Boxes through priority shipping.
When buying any of our kits, we avoid postal service and use a private logistics company in our standard shipping to customers from a great number of countries, including USA, Canada and Australia. Not as fast as priority shipping, but much faster than postal service, usually taking from 5 to 10 days.
Average shipping times:
- North America 2-5 working days
- Europe: 2-5 working days
- Asia & Oceania: 2-10 working days
If you choose standard tracked shipping:
Delivery to Europe takes between 3 and 10 working days, and the rest of the world takes between 3 and 30 working days. Working days do not include weekends or public holidays. Outlying areas may take longer. During busy season (such as Black Friday, Cyber Monday, Christmas, etc.), deliveries may take considerably longer.
Average standard tracked shipping times:
- North America 2-9 working days
- Europe: 2-14 working days
- Asia & Oceania: 5-30 working days
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
If you wish to cancel the order, you’ll have to do so quickly. We have a very fast shipping and there is a small window to correct any mistakes. To change or cancel orders swiftly send an email to firstname.lastname@example.org.
If you wish to cancel an order there is a $9 cancellation fee. After an order is placed, we immediately begin working on printing, packaging the necessary order components, and placing a delivery order; therefore, during this process we incur costs in money, time and labor that are lost when an order is cancelled. All cancellation fees will be deducted from your refund.